Refund Policy

Effective Date: 10/22/2022

At Highcreditsolucion LLC (“we,” “us,” or “our”), we strive to provide excellent credit repair and consulting services to meet your needs. This Refund Policy outlines the conditions under which refunds may be issued for our services.

By using our website and services, you agree to the terms outlined in this Refund Policy.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

Initial Evaluation Guarantee: If you are unsatisfied with our initial credit evaluation or onboarding process and notify us within 7 business days of signing up, you may be eligible for a full or partial refund of the initial fee, provided no significant services have been rendered.
Service Non-Performance: If we fail to deliver the agreed-upon services as outlined in your service agreement, and the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund.

2. Non-Refundable Fees

The following are non-refundable:

Fees for services already rendered or completed.
Government filing fees, if applicable.
Late cancellation fees, as outlined in your service agreement.
Fees for optional add-on services, such as expedited processing or additional consultations.

3. Refund Request Process

To request a refund, follow these steps:

Submit Your Request: Contact us via:
- Email: [email protected]
- Phone: (800)643-3567
Provide Details: Include the following information in your request:
- Full name and contact information
- The reason for your refund request
- Proof of payment (e.g., receipt or transaction ID)
Verification: We may require additional documentation or clarification to process your refund request.

4. Refund Timeline

Refund requests will be acknowledged within 5 business days.
Approved refunds will be processed within 15 business days and issued to the original payment method.

5. Cancellations

If you wish to cancel your services:

Within Cooling-Off Period: If you cancel within 3 days of signing up, you may be eligible for a full or partial refund, subject to the work already completed.
After Cooling-Off Period: Cancellations made after this period may be subject to a prorated refund based on services rendered.

6. No Guarantee of Specific Results

Our services are designed to assist you in improving your credit; however, we cannot guarantee specific results, including credit score improvements or the removal of particular items from your credit report. Refunds are not issued based solely on dissatisfaction with outcomes beyond our control.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and terminate your access to our services.

8. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated. It is your responsibility to review this policy periodically.